We’re glad you’re here. We honour your time and commitment to this next step, and want to help ensure that you’re off to a good start. here are a few helpful notes:

1. For new clients, please book an Initial Individual Intake Session (50 minutes/80 minutes) or Initial Couples/Relationship Intake Session (50 minutes/80 minutes) with your therapist. Even if you have already done a complimentary consultation or have met with this therapist at another clinic before, please select this session for your first visit with us. it’s not to take away from any work that you’ve already done in connecting with us, but to send along important forms to complete prior to meeting once again!

2. For new clients, you will also be sent a welcome letter as well as an initial intake form to complete. This is to help give us some helpful information prior to meeting to ensure that we get the privilege of knowing a bit more about you before we meet.

3. if you are already a client with rooted willow, please book an Individual Follow-up Session or a Couples Follow-up Session. You are welcome to choose either an in person or a virtual appointment ( we distinguish these in the description of each appointment and you will also notice a little video icon for online appointments).

4. In order to book online you must provide a valid credit card on file for the case of a late cancellation or no show.

5. Our Cancellation Policy is 24 hours notice. Please allow at least 24 hours notice to cancel or reschedule. There is a fee of $150 per hour or 50% of your adjusted and agreed upon billing rate for any appointment cancelled within 24 hours. Any missed appointment without notice will be charged in full to your credit card on file.

6. If you are a new client and unsure who may be a good fit for you, we would be more than happy to support you! Please contact us at info@rootedwillowyyc.com support or questions.

Welcome to Rooted Willow!